Refund Policy

Effective Date: 20 January 2026

At EasyGardenTools, we want you to shop with confidence. This Refund Policy explains your rights and our procedures regarding returns, refunds, replacements and exchanges in accordance with the Australian Consumer Law (ACL).

This policy applies to all purchases made at:
👉 https://easygardentools.com.au

1. Australian Consumer Law Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

• A replacement or refund for a major failure, and

• Compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This policy does not limit or replace your rights under Australian law.

2. Change of Mind Returns

We understand that sometimes you may change your mind.

We accept change-of-mind returns under the following conditions:

• The item is returned within 30 days of delivery

• The item is unused, unopened and in original packaging

• Proof of purchase is provided

Change-of-mind returns are subject to:

• Return shipping costs paid by the customer

• A refund of the product price only (original shipping fees are non-refundable)

Certain items may not be eligible for change-of-mind returns, including:

• Clearance or sale items

• Used or damaged items

• Items marked as “Final Sale”

3. Faulty, Damaged or Incorrect Items

If your item is:

• Faulty or defective

• Damaged in transit

• Incorrect or not as described

Please contact us within 7 days of receiving your order with:

• Your order number

• A description of the issue

• Clear photos or videos showing the problem

We will assess your claim and may offer:

• A replacement

• A repair

• A full or partial refund

Return shipping for faulty or incorrect items will be covered by EasyGardenTools.

4. Major vs Minor Faults

Major Fault

A product is considered to have a major fault if:

• It is unsafe

• It is significantly different from its description

• It does not do what it is meant to do and cannot be easily fixed

For major faults, you may choose:

• A full refund, or

• A replacement

Minor Fault

If the fault is minor and can be repaired within a reasonable time, we may choose to:

• Repair the item, or

• Replace the item

5. How to Request a Return or Refund

To start a return or refund request, please contact our customer support team:

📧 Email: support@easygardentools.com.au

Please include:

• Order number

• Full name and email used for the order

• Reason for return

• Photos or videos (if the item is faulty or damaged)

Do not send items back without contacting us first. Unauthorised returns may not be accepted.

6. Refund Processing Time

Once your return is approved and received:

• Refunds will be processed within 3–7 business days

• Refunds will be issued to the original payment method

Please note:

• Banks and payment providers may take additional time to process the refund

• Shipping fees are non-refundable unless required by law

7. Exchanges

If you wish to exchange an item for a different size or model, please contact us first to check availability.

Exchange requests are subject to stock availability and the return conditions above.

8. Gifts

If the item was marked as a gift and shipped directly to you, you may receive a store credit once the return is approved.

9. Cancellations

Orders can be cancelled before dispatch.

Once an order has been shipped, it must follow the return process outlined in this policy.

10. Contact Us

If you have any questions about this Refund Policy, please contact us:

EasyGardenTools
📧 Email: support@easygardentools.com.au
🌐 Website: https://easygardentools.com.au

Thank you for shopping with EasyGardenTools. We are committed to providing fair, transparent and customer-friendly service.